Navigator roles, job titles and day-to-day tasks vary depending on local context, including organisation function, peoples’ existing skills and local population need. Effective navigation is a key element of delivering coordinated, person-centered care and support
Health Education England has developed a competency framework to provide key principles and standardisation.
Age UK defines care navigation to include the key components of:
- Personalisation support (assessment
for social care with follow up to enable smooth running, advice and signpost personal finances e.g. personal budgets, direct to services can access free of charge)
- Coordination (re-refer to services if needed, alert health professionals needing input, help, step up care)
- Integration across health, social care and voluntary sectors.