Career Pathway – Care Navigators

Essential

• Signposting to local service; inputting data to directory and databases; supervised

e.g. GP receptionist, ward clerk, non-clinical navigator


Enhanced

• Greater level independent working

• Enhanced communication skills i.e.. health coaching

e.g. care navigator, locality navigators


Expert

• Developing services; dealing with more complex cases; advanced communication skills; mentoring other staff

e.g. Navigator team leader, discharge coordinator

Figure 5. Overview of the tiered competency framework; essential, enhanced and expert levels with competencies

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